gn99's Privacy Policy

Introduction & Applicability

gn99 is an online casino and sportsbook platform that provides entertainment gaming services for users in Bangladesh. We believe that the protection of personal information is a fundamental right, and every user deserves to know how their information is being handled.

This privacy policy applies to the gn99 website (gn99.lat) and all related services. By using this website, you are considered to have given your consent to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services and contact us.

What information we collect

gn99 collects the following types of information to provide a safe and effective service. We only collect information that is necessary for operating our services.

A. Information provided directly by you

When you create an account on gn99 or use our services, the information you voluntarily provide:

• Full name and contact address
• Email address and mobile number
• Date of birth (for age verification)
• Payment information (bKash, Nagad, Rocket account numbers or bank account details)
• National ID card or passport number (applicable for identity verification)
• Any information you provide when contacting the support team

B. Automatically collected information

When you visit our website, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Pages visited on our site and time of visit
• Referral URL (where you came from before reaching our site)
• Session information and cookies data

C. Gaming activity information

To improve your gaming experience on our platform and ensure security, we store:

• Deposit and withdrawal transaction history
• Game play history and betting records
• Bonus and promotion usage information
• Account settings and preference information

How we use your information

gn99 uses collected information only for the following legitimate purposes. We never sell your information to third parties.

• Account management: Information is used to create, verify, and maintain your account.
• Transaction processing: To carry out deposit and withdrawal transactions via bKash, Nagad, Rocket, and bank transfer.
• Service improvement: To analyse your usage patterns and improve the platform's functionality and user experience.
• Customer support: To resolve your issues quickly through 24/7 live chat and email support.
• Security and fraud prevention: To detect suspicious activity and ensure account security.
• Legal obligations: To retain information necessary to comply with applicable laws and regulations.
• Communications: To send important account-related updates, policy changes, or technical notifications.
• Responsible gaming: To monitor gaming behaviour, maintain responsible gaming guidelines, and provide assistance when needed.

Cookies Policy

Cookies are small text files that your browser stores on your device when you visit our website. gn99 uses cookies for the following purposes:

Essential Cookies

These cookies are essential for the basic functioning of the website. They are used to keep login sessions active, for security verification, and for the payment process. These cannot be disabled.

Functionality Cookies

These cookies are used to remember your preferred language, display settings, and game preferences, making future visits more convenient.

Analytics Cookies

These cookies are used to monitor website performance and improve user experience. Data collected from these cookies is completely anonymous.

You can disable cookies by changing your browser settings. However, disabling certain cookies may cause some features of the website to not function properly.

Sharing information with third parties

gn99 never sells your personal information. However, in limited circumstances and for specific purposes, we may share information:

Service providers

We may need to work with trusted third parties for payment processing (bKash, Nagad, Rocket, bank transfer), technical infrastructure, and customer service. These partners operate under strict confidentiality agreements and may only use your information for the specified purpose.

Legal obligations

We may be required to provide information to authorities by court order, government investigation, or as required by applicable law. In such cases, we provide only the minimum information necessary.

Business restructuring

In the event of a merger, acquisition, or business restructuring, your information may be transferred to the new entity. However, the new entity must ensure protection equivalent to this privacy policy.

Data security measures

gn99 follows industry-standard best practices to protect your personal information. Our security measures include:

• SSL encryption: All data transmissions are secured through SSL (Secure Sockets Layer) encryption technology, which keeps your information unreadable to third parties during transfer.
• Data encryption: Stored sensitive information, particularly payment-related data, is kept in encrypted format.
• Access control: Only authorised personnel can access your information, and this is strictly controlled.
• Regular security audits: The security of our systems is regularly tested and any vulnerabilities are promptly addressed.
• Firewall and intrusion detection: Advanced firewalls and intrusion detection systems keep our servers secure.
• Two-factor authentication: Two-factor authentication is available to provide an additional layer of security for your account.

However, no transmission of information over the internet or electronic storage is completely 100% secure. We take every effort to provide maximum protection, but an absolute guarantee of security cannot be given. Keeping your account password confidential and not sharing it with others also plays an important role in your security.

Data retention period

gn99 retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account information: For as long as your account is active and for a specified period after account closure as required by law.
• Financial transaction records: May be retained for an extended period to meet legal and regulatory requirements.
• Gaming history: Retained for a defined period for service improvement and dispute resolution.
• Communication records: Support-related communications are temporarily retained for use in improving service quality.

Once the defined retention period has passed, your information is securely deleted or anonymised so that you can no longer be identified.

Your rights and choices

You have the following rights regarding your personal information. Contact us at any time to exercise these rights.

• Right to access: You can request to know what information we hold about you.
• Right to correction: If there is any error in your information, you can request a correction.
• Right to deletion: In certain circumstances you can request the deletion of your personal information, however some information may need to be retained due to legal obligations.
• Right to restrict processing: In certain cases you can ask us to limit the processing of your information.
• Right to withdraw consent: Where information is being processed on the basis of your consent, you can withdraw that consent at any time.
• Right to lodge a complaint: If you are dissatisfied with how we manage your information, you can contact us directly.

We will process any request to exercise your rights within a reasonable time. However, some requests may not be fully fulfilled due to applicable law, public safety, or the protection of third-party rights.

Protection of minors

gn99 strictly provides services only to those aged 21 and above. We do not intentionally collect information from any minor.

Age is verified at the time of account registration. If we find that a person has created an account in violation of the age requirement, we will immediately close that account and delete all associated information.

If you suspect that a minor is using our platform or that their information is held by us, please contact us immediately.

Policy changes and updates

gn99 may review and update this privacy policy from time to time. This policy may change in response to service improvements, use of new technology, or legal changes.

For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A clear notice will be displayed on the website's main page
• The date of the change will be noted in the "Last updated" section at the top of this page

Continuing to use our services after a revised policy is published will be considered as your agreement to the new policy terms. We therefore recommend visiting this page regularly.

Contact us

If you have any questions, concerns, or requests about this privacy policy, do not hesitate to contact us. The gn99 support team is available 24 hours a day, 7 days a week to assist in both Bengali and English.

To contact our legal and privacy team, writing "Privacy Request" in the email subject line will get you a faster response. We generally reply to emails within a reasonable time.

To learn about our other policies, please read the Terms and Conditions and the Responsible Gaming Guidelines.