gn99 Terms and Conditions

1. General Provisions

These terms and conditions ("Terms") apply to the use of the gn99 platform and all its associated services ("Services"). gn99 is an online gaming platform operating in the Bangladeshi market that offers casino games, sports betting and live dealer games.

These Terms form a legal agreement. Browsing the gn99 website, creating an account or using any service constitutes full acceptance of these Terms. If you disagree with any term, please refrain from using this platform.

1.1 Definitions

• "Platform" refers to the gn99 website, mobile version and all related digital services.
• "User" or "Player" refers to any person registered on gn99.
• "Account" refers to each user's personal gaming account.
• "Bet" refers to participation in any game or sports event using money or credits.
• "Bonus" refers to promotional credits, free spins or other rewards offered by gn99.

1.2 Applicability

These Terms apply to all gn99 services, including slot games, live casino, sports betting, fishing games and all other gaming categories. Separate rules may apply to specific promotions or games, and those will apply alongside these general Terms.

2. Eligibility and Age Verification

To create an account and play games on the gn99 platform, users must meet the following requirements:

• You must be at least 21 years of age. Only those aged 21 or above are permitted to participate on this platform.
• You must register with accurate and truthful information.
• You must have a valid bank account or mobile banking account.
• You must agree to the full terms and conditions of gn99.

2.1 Age Verification Process

gn99 takes the protection of minors very seriously. The platform may request a copy of a national ID card, passport or other government-issued identification at any time to verify a user's age. gn99 reserves the right to hold withdrawals until age verification is complete.

3. Account Registration and Management

Each user on gn99 may create only one account. Creating multiple accounts is strictly prohibited and may result in account termination.

3.1 Information Provided at Registration

All information you provide when creating an account — name, email, phone number, date of birth and address — must be accurate and truthful. If false or misleading information is provided, gn99 reserves the right to close the account and forfeit any deposited funds.

3.2 Account Security

• It is your responsibility to keep your login credentials (username and password) confidential.
• If you notice any suspicious activity on your account, notify gn99 immediately.
• Do not share your password with anyone and avoid logging in on public devices.
• The account holder is responsible for any unauthorised use of their account.

3.3 Updating Information

If any information held on your account changes (such as your contact address or mobile number), you must update it as soon as possible. gn99 will not be responsible for any issues caused by outdated information.

4. Deposits and Withdrawals

4.1 Deposit Rules

The minimum deposit amount on gn99 is ৳300, which applies to all payment methods. gn99 currently accepts the following payment methods:

• bKash — Mobile Banking
• Nagad — Mobile Banking
• Rocket — Mobile Banking
• Bank Transfer — Major commercial banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank

For deposits, please use only a payment account registered in your own name. Deposits from third-party accounts will not be accepted.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. For fully verified accounts, withdrawal requests are generally processed within 1 hour.

4.3 Withdrawal Terms

• Account verification must be completed before a withdrawal can be made.
• Winnings earned from bonuses must meet the specified wagering requirements before withdrawal.
• Withdrawal requests may only be made to the same payment method and account used for the deposit.
• gn99 may hold withdrawals in cases of suspected suspicious activity.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

gn99 offers new users a 200% bonus on their first deposit, up to a maximum of ৳10,000. The bonus calculation is shown in the examples below:

• ৳1,000 deposit → ৳2,000 bonus → Total ৳3,000
• ৳12,000 deposit → ৳10,000 bonus → Total ৳22,000 (maximum bonus cap applies)

5.2 Wagering Requirements

After receiving the welcome bonus, a 25x wagering requirement must be met before a withdrawal can be made. Wagering is calculated based on the bonus amount only — not the combined total of the deposit and bonus. Example: ৳2,000 bonus × 25 = ৳50,000 in bets must be completed before bonus winnings can be withdrawn.

5.3 General Bonus Terms

• Each promotional bonus may have its own terms, which will be stated on that bonus page.
• Bonus funds are not directly withdrawable — they can only be withdrawn after the wagering requirements are met.
• A bonus cannot be combined with another bonus at the same time unless explicitly stated.
• gn99 reserves the right to modify or cancel any bonus promotion.
• If bonus abuse or an attempt to manipulate the system is detected, the account may be terminated.

6. Gaming Rules

6.1 General Gaming Rules

All games on gn99 are operated fairly through Random Number Generator (RNG) technology. The rules for each individual game can be found in the game interface. Players are advised to read the relevant game rules carefully before starting to play.

6.2 Sports Betting

gn99's sports betting section allows bets on various sports including cricket, football and kabaddi. Once a bet is confirmed, it cannot be changed or cancelled. If an event is cancelled or postponed, that bet will be voided and the original stake returned.

6.3 Technical Issues

If a game cannot be completed due to a disconnection or technical issue during play, gn99 will review the system logs and make a decision. In such cases, gn99's decision will be considered final.

7. Prohibited Activities

The following activities are strictly prohibited on the gn99 platform and may result in account termination and forfeiture of deposited funds:

• Creating multiple accounts or using another person's account.
• Providing false or misleading identity information.
• Abusing the bonus system, such as claiming bonuses through multiple accounts.
• Attempting to hack, manipulate or gain an unfair advantage over the platform's software.
• Lending or selling an account.
• Making deposits or withdrawals through third-party accounts.
• Using the platform for money laundering or illegal financial activity.
• Engaging in fraudulent behaviour against other users.

8. Limitation of Liability

The gn99 platform is provided on an "as is" basis. gn99 does not accept responsibility for the following:

• Loss caused by internet connection issues.
• Delays or problems from third-party payment providers.
• Loss resulting from malware or security breaches on your device.
• Service disruption during platform maintenance or upgrades.
• Any financial loss resulting from the user's own negligence.

gn99 always strives to ensure a safe, stable and fair gaming environment. However, service disruptions may occasionally occur for technical reasons — in such cases gn99 will resolve the issue as quickly as possible.

9. Privacy and Data Protection

gn99 gives the highest priority to protecting users' personal information. All information you provide is secured through SSL encryption technology.

9.1 Data Collection

gn99 collects information for the following purposes:

• Creating accounts and verifying identity.
• Processing deposits and withdrawals.
• Providing customer support.
• Preventing fraud and ensuring security.
• Sending promotional and bonus offers (based on consent only).

9.2 Data Sharing

gn99 never sells your personal information to third parties. Necessary information may be shared with trusted partners only for payment processing and identity verification purposes.

To read our full privacy policy, visit the Privacy Policy page.

10. Account Suspension and Termination

10.1 Cancellation by gn99

gn99 may suspend or permanently cancel any account for any of the following reasons:

• Violation of the terms and conditions.
• Failure to verify identity or providing false information.
• Suspicious financial transactions or attempts at fraud.
• Operating multiple accounts.
• Abuse of the bonus system.
• Extended period of inactivity (more than 36 months).

10.2 Closure by the User

You can close your account at any time by contacting the gn99 support team. Before the account is closed, all funds remaining in your balance (subject to conditions being met) can be withdrawn.

11. Responsible Gaming

gn99 believes that gaming should be a source of entertainment — not a source of income. We encourage all players to play responsibly.

11.1 Setting Limits

Players on the gn99 platform can set daily, weekly, or monthly deposit limits for themselves. Contact the support team to use this feature.

11.2 Self-Exclusion

If you feel that gaming is having a negative impact on your life, you can self-exclude for a specific period or permanently. To activate this feature, send an email to [email protected].

12. Changes to Terms and Conditions

gn99 reserves the right to partially or fully amend these terms and conditions at any time. Users will be notified of any significant changes via email or through a notice on the platform.

Continued use of the platform after updated terms and conditions have been published will be considered acceptance of the new terms. It is therefore advised to review this page regularly.

12.1 Basis for Final Judgment

If a dispute arises regarding any clause of these terms and conditions, gn99's interpretation and decision will be considered final. For any complaint or dispute, please contact the gn99 support team first — we will endeavour to resolve it amicably.

12.2 Contact

If you have any questions or need clarification regarding these terms and conditions, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 on the platform

Our support team is ready to assist in Bengali and English.